Most of our products are offered with a free shipping promotion. Free shipping is standard ground shipping (carrier of our choice) within the 48 Contiguous United States ONLY.
We ship to:
- The 48 Contiguous United States
- Alaska & Hawaii
We do not ship to:
- International locations
Time to ship
Most items for sale on our website are in stock. Generally, most items ship within 1-2 business days. Some items may need additional processing time of 3-5 business days.
Note: Shipping times are calculated in business days (Monday through Friday - excluding weekends and holidays) and are a product of two factors: processing time + transit time.
To estimate the total order fulfillment time, see these examples.
Free Shipping:
1-2 business days + 5-10 business days = 12 business days from purchase
Economy Shipping
1-2 business days + 4-8 business days = 10 business days from purchase
Standard Shipping
1-2 business days + 3-5 business days = 7 business days from purchase
Expedited Shipping
1-2 business days + 1-3 business days = 5 business days from purchase
In-Store Pickup
In-store pickup is available for most products. Please allow 1-2 business days to process your order.
NOTE: It’s important to note that these estimates are from the time the shipment goes out. Free shipping times are an estimate and are not guaranteed.
If you need a shipping option but don't see it listed, email us at hello@hpms.com, and we will do our best to assist you!
IMPORTANT
We work hard during the week to bring you the best customer experience possible. On the weekend, we pause our shipping and support availability to give our team time to relax and enjoy their friends and family. Therefore:
- Orders placed after 3 pm EST MONDAY-THURSDAY will be processed the following BUSINESS DAY
- Orders placed after 3 pm EST on FRIDAY will be processed the following MONDAY
- Orders placed on SATURDAY or SUNDAY will be processed the following MONDAY
We understand this may impact our ability to serve customers, and we are happy to accommodate any affected customers reasonably.
EXCEPTIONS/EXCLUSIONS
- Orders shipped to Alaska and Hawaii addresses are excluded from free shipping promotions.
- Some products that are bulky or ship on-demand may not be eligible for Free Shipping and may have additional processing times.
- Deliveries to PO boxes must ship via USPS and may take additional time to deliver.
- We do our best to work with the customer to find a viable solution for large, bulky orders that are costly to ship. This may involve the customer accepting a slower delivery method with a reduced shipping fee or expedited delivery for an additional cost.
- HPMS, Inc. The Therapy Connection reserves the right to cancel any order at any time
- See our Shipping policy for more details
Items in New, Unused, and Resalable Condition with all original packaging and inserts intact will not incur a restocking fee if returned within the 30-day return period.
Request and RMA # by contacting hello@hpms.com
*See our Return/Refund Policy for additional information on returns and refunds.
Most of our products are offered with a free shipping promotion. Free shipping is standard ground shipping (carrier of our choice) within the 48 Contiguous United States ONLY.
We ship to:
- The 48 Contiguous United States
- Alaska & Hawaii
We do not ship to:
- International locations
Time to ship
Most items for sale on our website are in stock. Generally, most items ship within 1-2 business days. Some items may need additional processing time of 3-5 business days.
Note: Shipping times are calculated in business days (Monday through Friday - excluding weekends and holidays) and are a product of two factors: processing time + transit time.
To estimate the total order fulfillment time, see these examples.
Free Shipping:
1-2 business days + 5-10 business days = 12 business days from purchase
Economy Shipping
1-2 business days + 4-8 business days = 10 business days from purchase
Standard Shipping
1-2 business days + 3-5 business days = 7 business days from purchase
Expedited Shipping
1-2 business days + 1-3 business days = 5 business days from purchase
In-Store Pickup
In-store pickup is available for most products. Please allow 1-2 business days to process your order.
NOTE: It’s important to note that these estimates are from the time the shipment goes out. Free shipping times are an estimate and are not guaranteed.
If you need a shipping option but don't see it listed, email us at hello@hpms.com, and we will do our best to assist you!
IMPORTANT
We work hard during the week to bring you the best customer experience possible. On the weekend, we pause our shipping and support availability to give our team time to relax and enjoy their friends and family. Therefore:
- Orders placed after 3 pm EST MONDAY-THURSDAY will be processed the following BUSINESS DAY
- Orders placed after 3 pm EST on FRIDAY will be processed the following MONDAY
- Orders placed on SATURDAY or SUNDAY will be processed the following MONDAY
We understand this may impact our ability to serve customers, and we are happy to accommodate any affected customers reasonably.
EXCEPTIONS/EXCLUSIONS
- Orders shipped to Alaska and Hawaii addresses are excluded from free shipping promotions.
- Some products that are bulky or ship on-demand may not be eligible for Free Shipping and may have additional processing times.
- Deliveries to PO boxes must ship via USPS and may take additional time to deliver.
- We do our best to work with the customer to find a viable solution for large, bulky orders that are costly to ship. This may involve the customer accepting a slower delivery method with a reduced shipping fee or expedited delivery for an additional cost.
- HPMS, Inc. The Therapy Connection reserves the right to cancel any order at any time
- See our Shipping policy for more details
Items in New, Unused, and Resalable Condition with all original packaging and inserts intact will not incur a restocking fee if returned within the 30-day return period.
Request and RMA # by contacting hello@hpms.com
*See our Return/Refund Policy for additional information on returns and refunds.